Support
Shipping Policy
This Shipping Policy applies to orders placed on 3dshoecharmsau.com operated by 3D Shoe Charms (“we”, “us”, “our”).
Seller: 3D Shoe Charms
Production office: No. 58 Zhenxing Road, Jindu Town, Zhaoqing City, Guangdong Province, China
Support: sales@3dshoecharmsau.com
Where we ship
We ship to Australia and internationally where available at checkout. Delivery times depend on the production schedule you select and the destination.
Production and delivery
Lead times shown in the product configurator are estimates and include production. Transit time to Australian addresses is typically additional after goods leave our facility. Weekends and public holidays may affect calendars.
Free / standard shipping
Qualifying orders may include free standard shipping as shown at checkout. Rush or upgraded delivery options may attract an extra charge.
Customs and duties
For international destinations outside Australia, import duties or taxes (if any) are the responsibility of the recipient unless stated otherwise at checkout.
Tracking
When a tracking number is available we will share it by email. If a parcel appears delayed, contact us with your order number and we will help investigate.