Privacy Policy

This Privacy Policy explains how 3D Shoe Charms (“we”, “us”, “our”), trading via 3dshoecharmsau.com, collects, uses and protects personal information when you use our website and services.

We take reasonable steps to protect personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where applicable.

Organisation: 3D Shoe Charms
Production office: No. 58 Zhenxing Road, Jindu Town, Zhaoqing City, Guangdong Province, China
Privacy contact: sales@3dshoecharmsau.com

1. What we collect

• Identity and contact data — name, email, phone (if provided), company, shipping and billing address
• Order and payment-related data — order contents, amounts, PayPal transaction references (we do not store full card numbers)
• Account or enquiry data — if you contact us, request a quote, free mockup, or partner/wholesale inquiry
• Technical and usage data — IP address via hosting/CDN, browser type, pages viewed
• Marketing preferences — if you subscribe to our emails

2. Cookies and similar technologies

We use necessary cookies and local storage so the shop can run (cart, checkout and security). We may also use analytics or advertising tools when configured. Australia does not require a cookie consent banner in the same way as the EU GDPR; we keep optional cookie prompts off by default. You can learn more in this policy or email us with questions.

3. How we use information

• To process orders, proofs, delivery and customer support
• To secure the site, prevent fraud and improve our services
• To send order-related messages; marketing emails only if you subscribed (you can unsubscribe anytime)
• To meet legal or accounting record-keeping needs that apply to us

4. Sharing

We may share data with service providers who help us operate the shop, including payment (PayPal), email delivery, hosting/CDN (e.g. Cloudflare), and analytics providers when used. We do not sell your personal information.

5. Storage and overseas disclosure

Our production office is in China and we use global service providers, so information may be stored or processed outside Australia. We take reasonable steps to ensure overseas recipients handle personal information appropriately.

6. Retention

We keep order and enquiry records as long as needed for the contract, disputes and legal/accounting requirements. Marketing contacts are kept until you unsubscribe.

7. Access and correction

You may request access to, or correction of, personal information we hold about you. Contact sales@3dshoecharmsau.com. We aim to reply within 12 hours on business days. You may also contact the Office of the Australian Information Commissioner (OAIC) if you have a privacy complaint.

8. Updates

We may update this policy from time to time. The version on this page is the current one.